To oversee all personnel and responsibilities assigned to the service department

ESSENTIAL DUTIES:

1. Develop and maintain effective service department processes to ensure internal and external customer satisfaction
2. Develop yearly goals for shop efficiency
3. Review all repair orders for accuracy and completeness concerning parts, materials, and labor. Address issues with service writer.
4. Inspect and approve the release of equipment for delivery to customer
5. Promote customer loyalty and goodwill while protecting dealership image

QUALIFICATIONS & SKILLS:

• Thorough knowledge of service department principals
• Proficient in computer applications
• Effective oral and written communication skills
• Ability to work flexible hours; Saturdays

To independently perform basic agricultural and construction equipment diagnostics and repairs for customer or dealer-owned equipment

ESSENTIAL DUTIES:

1. Perform basic/complex agricultural and construction equipment diagnostics and determine what repairs are needed
2. Perform thorough examination of equipment. Report additional problems and/or safety issues to the Service Manager so customer can be made aware
3. Fill out complete and accurate documentation for parts and services performed
4. Promote customer loyalty and goodwill by developing fair practices on billing customer tickets

QUALIFICATIONS & SKILLS:

• Proven knowledge of methods, materials, tools and techniques used in the repair of agricultural and construction equipment
• Outstanding knowledge of mechanical, electrical, and hydraulic systems
• Excellent skills in operating vehicle and equipment use for diagnostic purposes
• Team oriented with positive attitude and desire to provide excellent customer service
• Valid Driver’s License
• Ability to work varying shifts; Saturdays
• Willing to participate in job related trainings and development courses as requested

To oversee all personnel and responsibilities assigned to the parts department including sales, inventory, marketing, training and goals set forth by the store manager

ESSENTIAL DUTIES:

1. 1. Manage inventory by forecasting/maintaining proper stock order levels and building returns
   2. Develop yearly goals for sales, revenue and efficiency
   3. Work with marketing to develop and implement a marketing plan focusing on specific parts promotional activities and advertising to support sales and goals
   4. Monitor and review monthly parts sales reports
   5. Conduct annual physical inventory
   6. Assist with counter sales when necessary
   7. Recruit, train, and provide direction to parts personnel to support parts sales growth and customer service requirements in coordination with store manager

QUALIFICATIONS & SKILLS:

• Thorough knowledge of parts inventory management principals
• Proficient in computer applications
• Effective oral and written communication skills
• Ability to work flexible hours; Saturdays

Perform all functions related to the receiving, sales and delivery of parts in a professional and positive manner.

ESSENTIAL DUTIES:

1. Greet customers/answer parts calls with a positive attitude
2. Sell products and/or services to meet customer’s needs
3. Refer to parts manuals (both hard copy and electronically) to identify exactly the right part(s) for the make, model and year of equipment being serviced
4. Record sales, counter transactions, and parts payment collections; making sure all are billed out correctly
5. Properly invoice customers paying close attention to account, pricing, freight, etc.
6. Stay current on manufacturer/store parts and service programs in order to market and promote additional sales
7. Track all incoming and outgoing parts
8. Receive and stock inventory
9. Organize warehouse

QUALIFICATIONS & SKILLS:

• Team oriented with a positive attitude and desire to provide excellent customer service
• Effective oral and written communication skills
• Proficient in computer applications, ability to learn new software quickly
• Valid Driver’s License
• Ability to lift 50lbs